Terms & Conditions

1.1 GreenLight Technologies Ltd ("GreenLight", "we", "us", "our") operates an online marketplace platform connecting independent Approved Driving Instructors (ADIs) or Potential Driving Instructors (PDIs) ("Instructors") with learner drivers ("Learners", "you").

1.2 GreenLight provides booking, scheduling, progress tracking, and payment processing tools. GreenLight does not employ driving instructors; all Instructors are self-employed independent contractors responsible for their own tuition services.

2.1 Pricing: Lesson rates, block packages, and Test Day hire rates are displayed transparently prior to checkout.

2.2 Payment Processing: All payments are processed securely via Stripe. By placing a booking, Learners authorize GreenLight to collect payment on behalf of the assigned Instructor.

2.3 Platform Fee: GreenLight retains a fixed platform service fee (e.g., £4.00 per standard hourly lesson; £4.00 per hour of a Test Day package block, e.g. £12.00 for a 3-hour block) from total transaction amounts. The remainder is remitted directly to the Instructor.

2.4 Block Packages & Klarna: Learners utilizing Klarna or installment options agree to Klarna's independent payment terms.

3.1 Standard 48-Hour Policy: Learners may cancel or reschedule a scheduled lesson without penalty up to 48 hours before the lesson start time. The payment will be refunded or applied as lesson credit.

3.2 Late Cancellations & No-Shows: Cancellations made within 48 hours of the start time, or failures to attend a scheduled lesson without notice ("No-Show"), forfeit 100% of the lesson fee. The Instructor will receive their standard payout (less the GreenLight platform fee).

3.3 Instructor Cancellations: If an Instructor cancels a lesson due to vehicle breakdown, illness, or emergency, the Learner is entitled to a full credit or reschedule without penalty. GreenLight is not liable for indirect costs incurred (e.g., missed work time).

3.4 Automatic Refunds: Refunds are issued automatically to the original payment method via Stripe. Where a payment is still held as an authorisation, the hold is released instead of refunded. Bank clearing usually takes 5-10 business days.

3.5 Declined & Expired Requests: Bookings made with instructors who have not enabled "Instant Booking" are held as requests. If the Instructor declines, or does not respond within 24 hours, the request is cancelled automatically and 100% of the payment is released or refunded to the Learner.

3.6 Instructor Cancellation Refunds: If an Instructor cancels a confirmed booking, the Learner receives an automatic 100% refund regardless of notice given, and the Instructor receives no payout for that lesson.

3.7 Private Diary Lessons: Lessons an Instructor records manually for their own private pupils are outside the GreenLight marketplace. No platform fee, payment processing, refund entitlement, or automated messaging applies to those lessons; they are arranged directly between the Instructor and their pupil.

4.1 Request & Approval: Test Day car hire bookings operate on a "Request & Confirm" basis. A booking request and temporary card authorization do not guarantee car availability until the assigned Instructor clicks "Accept."

4.2 Instructor Discretion & Readiness: Instructors reserve the right to decline or withdraw use of their vehicle for a DVSA practical driving test if, in their professional judgment, the Learner poses a safety risk to themselves, the vehicle, or the public.

5.1 Instructors using GreenLight warrant that they hold a valid, active DVSA ADI or PDI license, valid commercial tuition insurance, and an up-to-date MOT/tax for their vehicle.

5.2 Instructors operate as independent business entities and are solely responsible for income tax, National Insurance, and vehicle maintenance.

6.1 Progress Ratings: In-app progress meters and DVSA skill tracking are for educational guidance only and do not guarantee a pass on the DVSA practical exam.

6.2 Genuine Reviews: Reviews posted by Learners must reflect genuine, personal experiences. GreenLight reserves the right to remove reviews that contain abusive language, hate speech, or fraudulent claims.

7.1 GreenLight is not liable for personal injury, property damage, vehicle accidents, or DVSA exam test failures occurring during a lesson or test. Tuition liability rests solely with the assigned Instructor and their commercial insurer.

7.2 GreenLight is not responsible for DVSA test delays, test slot cancellations, or DVSA examiner decisions.

These terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.